Keeping Your Online Customers as Happy as Possible

Providing good quality customer service has always been essential when it comes to keeping customers happy and maximising sales within a business. You may have heard the saying that the customer is always right, and while many customers will regularly say things that are unreasonable or completely wrong, the phrase still stands true.

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Failing as a Product Owner

This post is about the role of a Product Owner , complexities when using proxy versions of these roles and some anti-patterns which crop up time and time again because of it. Read this if you’re doing any part of a PO role or see Agile anti-patterns in your own projects and want to hear about how you could think about dealing with them.

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